Privacy Policy

Company Details

Certivo Compliance Services Limited

43 Merstow Green

Evesham, Worcestershire

WR11 4BB United Kingdom

Telephone: 01242 500918

Email: info@certivo.co.uk

What Information We Collect and Why

General Information: Name and contact details

Address

Date of birth

Payment and account information Purchase history

Health and safety details Identification documents

Website usage (including cookies and user journeys)
Photographs, video, and call recordings
Compliments, complaints, or sponsorship data

Special Category Data (Sensitive):

Racial or ethnic origin
Religious or philosophical beliefs
Trade union membership
Health information

We collect this information to:

Deliver services and goods

Operate customer accounts and guarantees
Comply with legal and regulatory requirements
Handle queries, complaints, and claims

LAWFUL BASIS FOR PROCESSING

We process your personal data under the following lawful bases:

Consent – You’ve given clear permission.

Contract – It’s necessary for a contract we have with you.
Legal Obligation – We must comply with legal duties.
Vital Interests – To protect life or health.

Public Task – To carry out a task in the public interest (where applicable).

Your rights depend on which legal basis applies. These include the right to access, correct, delete, or restrict your data, and to object to or withdraw consent.

To exercise your rights, contact us using the details above.

WHERE WE GET PERSONEL INFORMATION FROM

We collect information from:

You directly

CCTV and other recordings

Public bodies (e.g. councils, regulators)
Legal or insurance organisations
Healthcare providers

Public sources (e.g. Companies House)

Educational institutions
Previous employers

RENTENTION AND DATA REVIEW

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

Meeting legal, accounting or regulatory requirements

Managing client relationships and contracts
Defending against legal claims

In most cases, we retain client-related personal data for up to six years after the end of our business relationship. This period reflects statutory limitation periods under UK law.

We review our data retention practices annually to ensure that: Data is still needed for its original purpose

There is a valid legal or operational reason to continue holding it
It is securely deleted or anonymised when no longer required

HOW TO COMPLAIN

If you have concerns about how we use your data, please contact us using the details above.

If you remain dissatisfied, you can contact the Information Commissioner’s Office (ICO):

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline: 0303 123 1113

Website: www.ico.org.uk/make-a-complaint

Last updated

9th June 2025

Next Review

9th June 2026